FAQ's
Below are some common questions our customers ask before purchasing our products.
If you have any other questions, please feel free to reach out to us at support@purrfpets.com.
General
What is Purrfpets?
Purrfpets is a dedicated brand providing a variety of high-quality products for your canine companions. We focus on enhancing your dog's life through innovative and practical solutions.
What kind of products does Purrfpets offer?
We offer a range of products designed to keep your dog happy, healthy, and entertained. This includes toys, smart feeders with cameras, dog doors, smart appliances like robots, various collars (GPS, anti-bark, LED), and comfortable beds.
Product Specific
What types of toys do you sell?
We have a wide selection of toys to suit all dogs and play styles, including chew toys, fetch toys, puzzle toys, and plush toys.
How do the smart feeders with cameras work?
Our smart feeders allow you to remotely dispense food, monitor your dog's eating habits, and even interact with them through the built-in camera and two-way audio.
What are the benefits of using a dog door?
Dog doors provide your dog with the freedom to go in and out as they please, reducing accidents and giving them more independence.
What kind of smart appliances do you offer?
We have smart robots that can entertain, monitor, and even feed your dog while you're away.
What features do your collars have?
Our collars come with a variety of features depending on the model, including GPS tracking, anti-bark technology, and LED lights for visibility.
What types of dog beds do you have?
We offer a range of beds in different sizes and styles, including orthopedic beds for older dogs and cozy beds for snuggling.
Shipping & Delivery
How long does it take to process my order?
We aim to process all orders within 1-5 business days. During peak seasons or promotions, processing might take slightly longer.
When will my order be shipped?
Your order will be shipped once processing is complete, typically within 1-5 business days. You'll receive an email with tracking information once it's on its way.
How long will it take for my order to arrive?
We offer standard free shipping with an estimated delivery time of 7-10 business days. Please note this is an estimate, and actual delivery times may vary.
Do you offer expedited shipping?
Currently, we only offer standard free shipping.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships, allowing you to monitor its progress.
Refunds & Returns
What is your return policy?
If you're not happy with your purchase, you can request a return and refund within 14 days of receiving your order.
How do I initiate a return?
Please contact our customer support team to initiate a return. They will provide you with further instructions.
Can I return an item after 14 days?
Generally, we cannot offer refunds or exchanges after 14 days unless the product is faulty.
When will I receive my refund?
Once your return is received and inspected, we'll process your refund. It may take a few days for the refund to reflect in your account.
Customer Support
How can I contact customer support?
You can reach our customer support team through:
Email: support@purrfpets.com
Phone: +4478 7876 0981
Unable to find satisfactory answers?