Warranty Agreement

Warranty Registration

To activate your warranty, you must register it within 30 days of placing your order. The warranty becomes effective on the date of your order.

One (1) Year Limited Warranty

Purrfpets, powered by BRANDIFY LTD, warrants that the product will be free from defects in material for one year from the date of original purchase ("Warranty Period"), provided the product is used according to its care and use instructions.

Extended Warranty Option

You may purchase an extended warranty, covering the product for a total of five (5) years from the original purchase date.

Your Warranty Benefits

During the Warranty Period, and in accordance with this policy, Purrfpets will, at its sole discretion:

  • Repair any material defects, or
  • Replace the product with a product of equal value.

Eligibility

This limited warranty covers only the original consumer purchaser and is not transferable. Proof of the defect and the date of purchase must be provided. Additionally, filters must be replaced following the recommended schedule (every 3 months of continuous use) to maintain warranty coverage.

What’s Not Covered?

This warranty does not cover:

  • Normal wear and tear (e.g., filters).
  • Altered or illegible proof of purchase.
  • Altered, removed, or illegible product model, serial number, or production date code.
  • Products modified from their original condition or used against user manual instructions.
  • Damage from misuse, abuse, or improper maintenance.
  • Damage caused by unauthorized repairs.
  • Commercial, rental, or unintended use.
  • Damage from animals, fire, natural disasters, improper voltage, or dishwasher use (unless dishwasher-safe per the user manual).
  • Incidental and consequential damages or damages exceeding the product cost.

Claiming Your Warranty in 5 Steps

  1. Ensure your product is still under warranty.
  2. Have your invoice, order ID, or proof of purchase ready.
  3. Retain your product (do not dispose of it).
  4. Contact us at support@purrfpets.com.
  5. Upon approval, return the product with a copy of the invoice and order ID.

Sole and Exclusive Remedy

The above constitutes Purrfpets entire liability and your sole remedy for breach of this warranty. No other warranties, express or implied, are authorized beyond this agreement.

Disclaimer of Warranties

To the fullest extent allowed by law, Purrfpets provides its products "as is" and disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitations of Liability

To the fullest extent permitted by law, Purrfpets and its affiliates are not liable for:

  • Damages exceeding the purchase price of the product.
  • Indirect, special, incidental, or consequential damages, even if advised of such possibilities.

Purrfpets is not responsible for labor, installation, or other costs related to product repair or replacement, nor for any indirect damages.

Other Rights

Some jurisdictions do not allow exclusions of implied warranties or limitations on liability, so these exclusions may not apply to you. This warranty provides specific legal rights, but additional rights may exist depending on your jurisdiction. Please check local laws for more details.

Changes to This Policy

Purrfpets reserves the right to modify this warranty at any time, but changes will not be applied retroactively.